At GeraJeune, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not completely satisfied with your product, we offer you the opportunity to return the item within 3 days of receiving your order.
Return conditions
- Returned products must be in their original condition, unopened and unused, with their original packaging intact.
- Returns must be initiated within 3 days of receiving your order.
- Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part in sending your order.
Return Process
- Contact our customer service at: gerajeune@gmail.com/+216-44770643 to initiate the return process. Please include your order number and details of the item you wish to return.
- Once we have received and inspected your return, we will send you a confirmation email.
Refund
- Refunds will be issued as a balance in your Gerajeune.com account, which you can use to purchase other products on our site.
- Refund will be processed within 7 days of receipt and inspection of your return.
We appreciate your understanding and cooperation. If you have any questions regarding our return policy, please feel free to contact our customer service.
The GeraJeune team