{"id":2276,"date":"2022-07-12T14:27:00","date_gmt":"2022-07-12T13:27:00","guid":{"rendered":"http:\/\/gerajeune.com\/?page_id=2276"},"modified":"2025-03-30T20:19:23","modified_gmt":"2025-03-30T19:19:23","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/gerajeune.com\/en\/remboursements_retours\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2276\" class=\"elementor elementor-2276\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fe8766 elementor-section-full_width elementor-section-height-full elementor-section-items-top elementor-section-stretched elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"7fe8766\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cfc7227\" data-id=\"cfc7227\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0cbbbe9 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0cbbbe9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7708b14\" data-id=\"7708b14\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27757e8 elementor-widget elementor-widget-text-editor\" data-id=\"27757e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&nbsp;<\/p>\n<p style=\"font-family: 'Now'; font-size: 26px;\">At GeraJeune, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not completely satisfied with your product, we offer you the opportunity to return the item within 3 days of receiving your order.<\/p>\n<p>&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e6793d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"3e6793d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ed38e32\" data-id=\"ed38e32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d65a487 elementor-widget elementor-widget-heading\" data-id=\"d65a487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cb4ec65 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"cb4ec65\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1405152\" data-id=\"1405152\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f606091 elementor-widget elementor-widget-text-editor\" data-id=\"f606091\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"font-family: 'Now'; font-size: 26px;\">\n<li>Returned products must be in their original condition, unopened and unused, with their original packaging intact.<\/li>\n<li>Returns must be initiated within 3 days of receiving your order.<\/li>\n<li>Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part in sending your order.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55f9773 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"55f9773\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9fe36fb\" data-id=\"9fe36fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-584854e elementor-widget elementor-widget-heading\" data-id=\"584854e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return Process<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2f4bf4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f2f4bf4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b62f78e\" data-id=\"b62f78e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c081043 elementor-widget elementor-widget-text-editor\" data-id=\"c081043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"font-family: 'Now'; font-size: 26px;\">\n<li>Contact our customer service at: <a href=\"mailto:gerjeun@gmail.com\">gerajeune@gmail.com<\/a>\/<a href=\"tel:+21644770643\">+216-44770643<\/a> to initiate the return process. Please include your order number and details of the item you wish to return.<\/li>\n<li>Once we have received and inspected your return, we will send you a confirmation email.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b57f983 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"b57f983\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-acbbfd7\" data-id=\"acbbfd7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c08355 elementor-widget elementor-widget-heading\" data-id=\"2c08355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2eef87c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"2eef87c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1016830\" data-id=\"1016830\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75a174d elementor-widget elementor-widget-text-editor\" data-id=\"75a174d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"font-family: 'Now'; font-size: 26px;\">\n<li>Refunds will be issued as a balance in your Gerajeune.com account, which you can use to purchase other products on our site.<\/li>\n<li>Refund will be processed within 7 days of receipt and inspection of your return.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f130835 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f130835\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fca8fb\" data-id=\"3fca8fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01fb370 elementor-widget elementor-widget-text-editor\" data-id=\"01fb370\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cardo&#038;family=Comfortaa&#038;family=Now&#038;display=swap\" rel=\"stylesheet\">\n<p style=\"font-family:'Now';\">We appreciate your understanding and cooperation. If you have any questions regarding our return policy, please feel free to contact our customer service.<br><p style=\"font-family:'comfortaa'; color:#20573a;\">The GeraJeune team<\/p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>&nbsp; Chez GeraJeune, nous nous engageons \u00e0 garantir la satisfaction de nos clients avec chaque achat. Si, pour une raison quelconque, vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre produit, nous vous offrons la possibilit\u00e9 de retourner l&rsquo;article dans un d\u00e9lai de 3 jours \u00e0 compter de la r\u00e9ception de votre commande. &nbsp; Condition de retour Les produits retourn\u00e9s doivent \u00eatre dans leur \u00e9tat d&rsquo;origine, non ouverts et non utilis\u00e9s, avec leur emballage d&rsquo;origine intact. Les retours doivent \u00eatre initi\u00e9s dans les 3 jours suivant la r\u00e9ception de votre commande. Les frais de retour sont \u00e0 la charge du client, sauf en cas de produit d\u00e9fectueux ou d&rsquo;erreur de notre part dans l&rsquo;envoi de votre commande. Processus de retour Contactez notre service client\u00e8le \u00e0 : gerajeune@gmail.com\/+216-44770643 pour initier le processus de retour. Veuillez inclure votre num\u00e9ro de commande et les d\u00e9tails de l&rsquo;article que vous souhaitez retourner. Une fois que nous aurons re\u00e7u et inspect\u00e9 votre retour, nous vous enverrons un e-mail de confirmation. Remboursement Les remboursements seront \u00e9mis sous forme de solde sur votre compte Gerajeune.com, que vous pourrez utiliser pour acheter d&rsquo;autres produits sur notre site. Le remboursement sera trait\u00e9 dans les 7 jours suivant la r\u00e9ception et l&rsquo;inspection de votre retour. Nous vous remercions de votre compr\u00e9hension et de votre coop\u00e9ration. Si vous avez des questions concernant notre politique de retour, n&rsquo;h\u00e9sitez pas \u00e0 contacter notre service client\u00e8le. L&rsquo;\u00e9quipe GeraJeune<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","omw_enable_modal_window":"enable","footnotes":""},"class_list":["post-2276","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - gerajeune<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gerajeune.com\/en\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - gerajeune\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Chez GeraJeune, nous nous engageons \u00e0 garantir la satisfaction de nos clients avec chaque achat. Si, pour une raison quelconque, vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre produit, nous vous offrons la possibilit\u00e9 de retourner l&rsquo;article dans un d\u00e9lai de 3 jours \u00e0 compter de la r\u00e9ception de votre commande. &nbsp; Condition de retour Les produits retourn\u00e9s doivent \u00eatre dans leur \u00e9tat d&rsquo;origine, non ouverts et non utilis\u00e9s, avec leur emballage d&rsquo;origine intact. Les retours doivent \u00eatre initi\u00e9s dans les 3 jours suivant la r\u00e9ception de votre commande. Les frais de retour sont \u00e0 la charge du client, sauf en cas de produit d\u00e9fectueux ou d&rsquo;erreur de notre part dans l&rsquo;envoi de votre commande. Processus de retour Contactez notre service client\u00e8le \u00e0 : gerajeune@gmail.com\/+216-44770643 pour initier le processus de retour. Veuillez inclure votre num\u00e9ro de commande et les d\u00e9tails de l&rsquo;article que vous souhaitez retourner. Une fois que nous aurons re\u00e7u et inspect\u00e9 votre retour, nous vous enverrons un e-mail de confirmation. Remboursement Les remboursements seront \u00e9mis sous forme de solde sur votre compte Gerajeune.com, que vous pourrez utiliser pour acheter d&rsquo;autres produits sur notre site. Le remboursement sera trait\u00e9 dans les 7 jours suivant la r\u00e9ception et l&rsquo;inspection de votre retour. Nous vous remercions de votre compr\u00e9hension et de votre coop\u00e9ration. Si vous avez des questions concernant notre politique de retour, n&rsquo;h\u00e9sitez pas \u00e0 contacter notre service client\u00e8le. 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Si, pour une raison quelconque, vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre produit, nous vous offrons la possibilit\u00e9 de retourner l&rsquo;article dans un d\u00e9lai de 3 jours \u00e0 compter de la r\u00e9ception de votre commande. &nbsp; Condition de retour Les produits retourn\u00e9s doivent \u00eatre dans leur \u00e9tat d&rsquo;origine, non ouverts et non utilis\u00e9s, avec leur emballage d&rsquo;origine intact. Les retours doivent \u00eatre initi\u00e9s dans les 3 jours suivant la r\u00e9ception de votre commande. Les frais de retour sont \u00e0 la charge du client, sauf en cas de produit d\u00e9fectueux ou d&rsquo;erreur de notre part dans l&rsquo;envoi de votre commande. Processus de retour Contactez notre service client\u00e8le \u00e0 : gerajeune@gmail.com\/+216-44770643 pour initier le processus de retour. Veuillez inclure votre num\u00e9ro de commande et les d\u00e9tails de l&rsquo;article que vous souhaitez retourner. 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